Managed Services
Why Managed Services?
Information Technology has advanced dramatically over the years from something that was nice to have to now being a critical component to business operations. The IT systems have not only increased in capabilities, but also complexity! Organizations are finding it more difficult to staff teams with the right mix of skills to cover everything. This can lead to an operations environment that is mostly reactive to day-to-day issues, leaving engineers little time to focus on strategic initiatives and professional development.
With Managed Services, IT leaders can outsource the management of certain systems where it may be difficult or cost prohibitive to cover the skill set required. Managed Services could also handle the care and feeding of systems and day-to-day operations to allow their IT staff to focus on proactive projects that continue to deliver value to the business.
Our Managed Service Offerings
At Firewatch Technology, our consulting practice specializes in the network and security product portfolios of Cisco and VMware. Through those consulting engagements over the years, we heard the need from our customers for assistance with ongoing operations of Cisco Identity Services Engine (ISE) specifically. Our clients were struggling with finding and retaining talented engineers with ISE experience.
ISE is a complex system that interacts with every part of your IT infrastructure and a single configuration change can severely impact users and business operations. Properly managing ISE requires a broad set of knowledge and our experts have worked with ISE and other NAC solutions for more than 15 years.
From there, our offerings naturally expanded to include Managed Services for the following:
- Cisco ISE
- Routing & Switching Infrastructure
- Firewalls (ASA and VMware NSX-V)
- Cisco Wireless
Unmatched Knowledge and Experience
Our engineers and technicians have decades of experience working with some of the largest enterprise customers around the world, covering just about every industry.
Secure Infrastructure
Our cloud-based MSP infrastructure is SOC 2 Type 2 attested. Each customer instance is completely separate and isolated to ensure the highest levels of security. All communications into and out of the infrastructure are encrypted.